- 1. Identify the part of the business letter labeled #1.
A) Salutation
B) Recipient Address
C) Sender Address
D) Closing
- 2. Identify the part of the business letter labeled #2.
A) Salutation
B) Body
C) Address
D) Date
- 3. Identify the part of the business letter labeled #3
A) Sender Address
B) Recipient Address
C) Closing
D) Body
- 4. Identify the part of the business letter labeled #4.
A) Body
B) Closing
C) Address
D) Salutation
- 5. Identify the part of the business letter labeled #5.
A) Body
B) Closing
C) Address
D) Salutation
- 6. Identify the part of the business letter labeled #6.
A) Body
B) Salutation
C) Address
D) Closing
- 7. Memos are sent to people outside your organization.
A) True
B) False
- 8. Letters are normally sent to people inside your organization.
A) True
B) False
- 9. You MUST include a subject line on a letter.
A) True
B) False
- 10. You do not include a closing and signature on a memo.
A) True
B) False
- 11. Sincerely and Cordially are examples of a closing.
A) True
B) False
- 12. ____________ is preprinted stationery with the organizations name, logo, address, and phone number.
A) Memo
B) Enclosure
C) Letter
D) Letterhead
- 13. When your letter extends onto a second page you should use __________ for the second page.
A) You can use letterhead or plain paper. It doesn't matter.
B) Letterhead
C) Colored Paper
D) Plain Paper
- 14. The second page to a business letter should have a page heading that includes the following EXCEPT
A) Reader's Name
B) Address
C) Date
D) Page Number
- 15. ____________ format the address, date, salutation, paragraphs, and closing are all lined up at the left margin.
A) Standard Writing
B) Left Margin
C) Modified Block
D) Block or Full Block
- 16. When you know the reader's name but not the gender, which is an appropriate salutation?
A) Dear Mr. or Mrs. Shawn Cole:
B) To Whom It May Concern:
C) Dear Shawn Cole:
D) Dear Hiring Manager:
- 17. When you don't know the reader's name or his/her gender, you can do which of the following?
A) All of these
B) Use a general salutation, such as 'To Whom It May Concern'.
C) Use the reader's position or job title. (Dear Loan Officer)
D) Use a general group to which your reader belongs. (Dear Investor)
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