A) bad product, confused product, error in the address B) delay, bad service, wrong quantity C) bad product, payment terms, credit delay D) bad attitude, less taxes, wrong quantity E) bad product, bad service, delay, invoicing error
A) to request information B) to inform about prices and data C) to confirm or negotiate the order D) to acknowledge receipt E) to provide information
A) the transportation B) the customer C) the supplier D) the creditor E) the bank
A) the transportation B) the customer C) the reference D) the supplier E) the people
A) the bank B) the creditor C) the customer D) the supplier E) the transportation
A) apologize with the customer B) get the customer back C) provide a solution for the customer D) provide an explanation to the customer E) lose the customer
A) neither a product nor a service B) a product C) a service D) everything we want E) a product or a service
A) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms B) order the product or service, explain why you need it, send payment, hope to receive the supply C) none of the offered options D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions E) send an order form, attach a check, wish for the best
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) none of the options offered C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) none of the provided options D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the reference B) the creditor C) the supplier D) the customer E) none of the options
A) to require a payment B) to request a credit C) to credit an amount of money D) to apply a credit E) none of the options
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted C) apply for the credit and ask if the creditor wishes to obtain any information. D) none of the options E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) positive answer to a credit application B) continue the process of a credit application C) negative answer to a credit application D) neutral answer to a credit application E) investigate the process of a credit application
A) to credit an account B) to obtain a due payment C) to bill a service D) to get a credit E) to collect things
A) credit reference request B) credit granting C) credit denial D) credit application E) credit reference
A) because nobody will ever grant you credit again B) because credit is no good C) because payign is unnecessary D) because the company wins E) because cash basis is better
A) credit reference request B) credit granting C) credit denial D) credit application letter E) credit reference letter
A) credit reference request B) credit reference C) negative references D) positive references E) neutral references
A) they know for sure that the customers will pay B) they take the risk to make their businesses grow C) they do not take risks D) they like to take risks E) they like to lose money
A) because they limit the possibility of having someone taking a risk on them. B) because they translate the negative attitude of the potential customer to the potential creditor C) because they are bad things about the feelings of the potential customer D) because they say that no money is in their pockets and that they are poor. E) because they give the idea to the potential creditor that they have a negative impression
A) to give negative references B) to give positive references C) to verify if the customer is interested in our company D) to refer to the ideas of the potential customer E) to ask for references
A) because public news are of bad taste B) because they are positive C) because the client must not know what we referred about them D) because all other customers will ask for credits E) because they are negative
A) credit reference request B) credit application C) credit reference D) credit granting E) credit denial
A) the memorandum B) the circular letter C) the collection letter D) the report E) the payment letter
A) the circular letter B) the collection letter C) the memorandum D) the payment letter E) the credit reference letter
A) cash attachment to the payment letter. B) money order attachmenet to the payment letter. C) deposit to a bank branch that is far away. D) electronic transference from one bank to another. E) check attachment to the payment letter.
A) ultimatum B) collection e-mail C) collection calls D) friendly reminder E) formal collection
A) collection calls B) collection e-mail C) friendly reminder D) ultimatum E) formal collection |