A) delay, bad service, wrong quantity B) bad attitude, less taxes, wrong quantity C) bad product, confused product, error in the address D) bad product, bad service, delay, invoicing error E) bad product, payment terms, credit delay
A) to acknowledge receipt B) to confirm or negotiate the order C) to inform about prices and data D) to provide information E) to request information
A) the creditor B) the transportation C) the customer D) the bank E) the supplier
A) the people B) the supplier C) the transportation D) the reference E) the customer
A) the customer B) the supplier C) the transportation D) the creditor E) the bank
A) provide a solution for the customer B) provide an explanation to the customer C) lose the customer D) get the customer back E) apologize with the customer
A) neither a product nor a service B) everything we want C) a service D) a product or a service E) a product
A) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms B) send an order form, attach a check, wish for the best C) order the product or service, explain why you need it, send payment, hope to receive the supply D) none of the offered options E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best B) none of the options offered C) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything B) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
A) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) none of the provided options
A) the customer B) the supplier C) none of the options D) the reference E) the creditor
A) to apply a credit B) to require a payment C) to credit an amount of money D) to request a credit E) none of the options
A) apply for the credit and ask if the creditor wishes to obtain any information. B) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted C) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form D) none of the options E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) positive answer to a credit application B) continue the process of a credit application C) investigate the process of a credit application D) neutral answer to a credit application E) negative answer to a credit application
A) to get a credit B) to obtain a due payment C) to bill a service D) to collect things E) to credit an account
A) credit denial B) credit granting C) credit reference D) credit reference request E) credit application
A) because payign is unnecessary B) because nobody will ever grant you credit again C) because credit is no good D) because the company wins E) because cash basis is better
A) credit reference request B) credit application letter C) credit reference letter D) credit granting E) credit denial
A) credit reference B) neutral references C) positive references D) credit reference request E) negative references
A) they do not take risks B) they take the risk to make their businesses grow C) they know for sure that the customers will pay D) they like to take risks E) they like to lose money
A) because they are bad things about the feelings of the potential customer B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they give the idea to the potential creditor that they have a negative impression E) because they translate the negative attitude of the potential customer to the potential creditor
A) to refer to the ideas of the potential customer B) to verify if the customer is interested in our company C) to give positive references D) to ask for references E) to give negative references
A) because public news are of bad taste B) because they are negative C) because they are positive D) because all other customers will ask for credits E) because the client must not know what we referred about them
A) credit reference request B) credit denial C) credit application D) credit granting E) credit reference
A) the report B) the collection letter C) the memorandum D) the payment letter E) the circular letter
A) the memorandum B) the payment letter C) the circular letter D) the credit reference letter E) the collection letter
A) check attachment to the payment letter. B) electronic transference from one bank to another. C) money order attachmenet to the payment letter. D) deposit to a bank branch that is far away. E) cash attachment to the payment letter.
A) collection e-mail B) ultimatum C) formal collection D) collection calls E) friendly reminder
A) formal collection B) friendly reminder C) ultimatum D) collection e-mail E) collection calls |