A) bad product, confused product, error in the address B) bad product, payment terms, credit delay C) bad product, bad service, delay, invoicing error D) bad attitude, less taxes, wrong quantity E) delay, bad service, wrong quantity
A) to inform about prices and data B) to provide information C) to request information D) to confirm or negotiate the order E) to acknowledge receipt
A) the creditor B) the bank C) the customer D) the supplier E) the transportation
A) the reference B) the customer C) the people D) the supplier E) the transportation
A) the transportation B) the bank C) the creditor D) the supplier E) the customer
A) get the customer back B) provide a solution for the customer C) provide an explanation to the customer D) apologize with the customer E) lose the customer
A) a product or a service B) a service C) neither a product nor a service D) everything we want E) a product
A) order the product or service, explain why you need it, send payment, hope to receive the supply B) send an order form, attach a check, wish for the best C) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) none of the offered options
A) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best B) none of the options offered C) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order C) none of the provided options D) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
A) the creditor B) the supplier C) the reference D) the customer E) none of the options
A) to credit an amount of money B) none of the options C) to request a credit D) to apply a credit E) to require a payment
A) apply for the credit and ask if the creditor wishes to obtain any information. B) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form C) none of the options D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) establish the purpose of the money, deny the credit, provide credit references and hope for the best
A) neutral answer to a credit application B) continue the process of a credit application C) positive answer to a credit application D) negative answer to a credit application E) investigate the process of a credit application
A) to collect things B) to credit an account C) to bill a service D) to get a credit E) to obtain a due payment
A) credit denial B) credit reference request C) credit granting D) credit application E) credit reference
A) because credit is no good B) because the company wins C) because cash basis is better D) because nobody will ever grant you credit again E) because payign is unnecessary
A) credit denial B) credit reference letter C) credit granting D) credit application letter E) credit reference request
A) neutral references B) credit reference request C) negative references D) positive references E) credit reference
A) they take the risk to make their businesses grow B) they like to lose money C) they like to take risks D) they do not take risks E) they know for sure that the customers will pay
A) because they give the idea to the potential creditor that they have a negative impression B) because they are bad things about the feelings of the potential customer C) because they limit the possibility of having someone taking a risk on them. D) because they say that no money is in their pockets and that they are poor. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to give positive references B) to refer to the ideas of the potential customer C) to verify if the customer is interested in our company D) to ask for references E) to give negative references
A) because they are negative B) because all other customers will ask for credits C) because public news are of bad taste D) because the client must not know what we referred about them E) because they are positive
A) credit reference B) credit denial C) credit granting D) credit reference request E) credit application
A) the memorandum B) the report C) the payment letter D) the collection letter E) the circular letter
A) the payment letter B) the credit reference letter C) the collection letter D) the memorandum E) the circular letter
A) cash attachment to the payment letter. B) deposit to a bank branch that is far away. C) money order attachmenet to the payment letter. D) check attachment to the payment letter. E) electronic transference from one bank to another.
A) friendly reminder B) collection calls C) formal collection D) ultimatum E) collection e-mail
A) collection e-mail B) collection calls C) formal collection D) ultimatum E) friendly reminder |