- 1. When you include multiple addresses in a message, you should separate each address with a period (.). true or false
- 2. You cannot format text in an e-mail message. true or false
- 3. You must include a subject in any mail message you compose. true or false
- 4. An e-mail address should have the following form:
A) user@server.domain
B) www.hotmail.com
C) user@domain.server
D) domain@server.user
E) username.server.domain
- 5. If you want to respond to the sender of a message, click the Respond button. true or false.
- 6. The Reply to All button does the following:
A) enters an automatic response to the message
B) absolutely nothing
C) tells the sender the message has been received
D) includes all addressees in the message form
E) sends the message back to the sender
- 7. You type the body of a reply the same way you would type the body of a new message. true or false
- 8. When you reply to a message, you need to enter the text in the Subject: field. true or false
- 9. You can only print one copy of a selected message. true or false
- 10. You cannot preview a message before you print it. true or false
- 11. There is only one way to print a message. true or false
- 12. To print a message that is selected in your Inbox but not open
A) click file on the menu bar, and then click Print
B) closed messages can only be printed from the outbox
C) Double-click the message, and then click the Print button.
D) Right-click the message, and then click OK.
E) Click Office on the menue bar, and then click Print
- 13. When you print a message, it is automatically deleted from your Inbox. true or false
- 14. You can store the folloing kinds of information in an address book
A) none of the above
B) home address
C) all of the above
D) e-mail address
E) job title
- 15. Which button lets you create a new contact from an existing contrat form?
A) Save and Close
B) None of the above
C) Save and New
D) All of the above
E) New Contact
- 16. You need to delete a contact and creat a new one to change contact information. true or false
- 17. You must complete all fields in the Contact form before you can save the contact. true or false
- 18. You cannot edit Contact forms. true or false
- 19. You should always open and attachment before saving it. true or false
- 20. Which of the follow does Outlook use to indicate a file attached to a message?
A) safety pin icon
B) Attach button
C) paperclip icon
D) glue stick icon
E) File Save button
- 21. All attachment are safe. true or false
- 22. It is impossible to send a worm or virus over the Internet using in attachment. true or false
- 23. You can only send one attachment per e-mail message. true or false
- 24. There is only one way to delete a message. true or false
- 25. The Delete key is for deleting text, it will not delete messages from your Inbox. true or false
- 26. Pressing the Delete key and clicking the Delete button produce the same result. true or false
- 27. What do you need to do before you delete a message from your Inbox?
A) Drag the message off the screen
B) Erase the message
C) Deselect the message
D) Select the message
E) Backspace the message
- 28. In Outlook, you must store all of your messages in the Inbox. true or false
- 29. To move a message, point to the message and then:
A) all of the above
B) double-click the message
C) point to the folder you want to move it to
D) none of the above
E) click the mouse, and drag it
- 30. You can only store messages in a new folder if they are received after you creat the folder. true or false
- 31. New folders must all be at the same level. true or false
- 32. There is only one way to create a new folder. true or false
- 33. Your password should be something others will be able to figured out, such as your birthday or wedding anniversary. true or false
- 34. You can use Web-based e-mail from a computer at
A) public library
B) all of the above
C) school or university
D) cyber cafe
E) none of the above
- 35. You cannot send a file from a Web-based e-mail account. true or false
- 36. Your e-mail address must be unique. true or false
- 37. You can sign up for Web-based e-mail without accepting the Web site's terms and conditions. true or false
- 38. What actions can you take using Web-based e-mail?
A) reply to messages
B) receive messages
C) none of the above
D) keep track of contacts
E) all of the above
- 39. Web-based e-mail accounts do not required passwords. true or false
- 40. You can delete e-mails from a Web-based e-mail account. true or false
- 41. You can store Web-based e-mail messages in online folders. true or false
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