A) bad product, bad service, delay, invoicing error
B) delay, bad service, wrong quantity
C) bad attitude, less taxes, wrong quantity
D) bad product, payment terms, credit delay
E) bad product, confused product, error in the address

A) to request information
B) to confirm or negotiate the order
C) to acknowledge receipt
D) to inform about prices and data
E) to provide information

A) the customer
B) the transportation
C) the bank
D) the supplier
E) the creditor

A) the people
B) the customer
C) the transportation
D) the reference
E) the supplier

A) the creditor
B) the supplier
C) the customer
D) the bank
E) the transportation

A) provide an explanation to the customer
B) apologize with the customer
C) provide a solution for the customer
D) get the customer back
E) lose the customer

A) a product
B) everything we want
C) a product or a service
D) neither a product nor a service
E) a service

A) none of the offered options
B) send an order form, attach a check, wish for the best
C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
E) order the product or service, explain why you need it, send payment, hope to receive the supply

A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
D) none of the options offered
E) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best

A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything
C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
D) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
E) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio

A) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
C) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
D) none of the provided options
E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order

A) the creditor
B) the reference
C) the supplier
D) none of the options
E) the customer