A) delay, bad service, wrong quantity B) bad attitude, less taxes, wrong quantity C) bad product, bad service, delay, invoicing error D) bad product, payment terms, credit delay E) bad product, confused product, error in the address
A) to inform about prices and data B) to provide information C) to acknowledge receipt D) to request information E) to confirm or negotiate the order
A) the bank B) the transportation C) the creditor D) the customer E) the supplier
A) the supplier B) the people C) the transportation D) the customer E) the reference
A) the customer B) the transportation C) the creditor D) the bank E) the supplier
A) lose the customer B) apologize with the customer C) provide an explanation to the customer D) get the customer back E) provide a solution for the customer
A) neither a product nor a service B) everything we want C) a service D) a product or a service E) a product
A) send an order form, attach a check, wish for the best B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) none of the offered options E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best B) none of the options offered C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio E) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. C) none of the provided options D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) the creditor B) none of the options C) the customer D) the supplier E) the reference
A) to require a payment B) to apply a credit C) to credit an amount of money D) to request a credit E) none of the options
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted C) apply for the credit and ask if the creditor wishes to obtain any information. D) establish the purpose of the money, deny the credit, provide credit references and hope for the best E) none of the options
A) positive answer to a credit application B) neutral answer to a credit application C) continue the process of a credit application D) investigate the process of a credit application E) negative answer to a credit application
A) to obtain a due payment B) to get a credit C) to bill a service D) to credit an account E) to collect things
A) credit reference request B) credit reference C) credit denial D) credit granting E) credit application
A) because cash basis is better B) because payign is unnecessary C) because credit is no good D) because nobody will ever grant you credit again E) because the company wins
A) credit reference request B) credit denial C) credit application letter D) credit granting E) credit reference letter
A) credit reference request B) credit reference C) positive references D) negative references E) neutral references
A) they know for sure that the customers will pay B) they like to lose money C) they like to take risks D) they take the risk to make their businesses grow E) they do not take risks
A) because they give the idea to the potential creditor that they have a negative impression B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they translate the negative attitude of the potential customer to the potential creditor E) because they are bad things about the feelings of the potential customer
A) to refer to the ideas of the potential customer B) to verify if the customer is interested in our company C) to ask for references D) to give positive references E) to give negative references
A) because they are positive B) because all other customers will ask for credits C) because the client must not know what we referred about them D) because they are negative E) because public news are of bad taste
A) credit application B) credit reference C) credit denial D) credit reference request E) credit granting
A) the payment letter B) the collection letter C) the report D) the circular letter E) the memorandum
A) the credit reference letter B) the memorandum C) the payment letter D) the collection letter E) the circular letter
A) money order attachmenet to the payment letter. B) cash attachment to the payment letter. C) electronic transference from one bank to another. D) check attachment to the payment letter. E) deposit to a bank branch that is far away.
A) friendly reminder B) formal collection C) collection e-mail D) collection calls E) ultimatum
A) friendly reminder B) collection calls C) collection e-mail D) formal collection E) ultimatum |