A) bad product, payment terms, credit delay B) bad product, confused product, error in the address C) bad attitude, less taxes, wrong quantity D) delay, bad service, wrong quantity E) bad product, bad service, delay, invoicing error
A) to inform about prices and data B) to provide information C) to confirm or negotiate the order D) to request information E) to acknowledge receipt
A) the transportation B) the supplier C) the creditor D) the bank E) the customer
A) the supplier B) the reference C) the people D) the transportation E) the customer
A) the supplier B) the creditor C) the transportation D) the bank E) the customer
A) get the customer back B) lose the customer C) provide a solution for the customer D) provide an explanation to the customer E) apologize with the customer
A) neither a product nor a service B) a service C) everything we want D) a product E) a product or a service
A) none of the offered options B) order the product or service, explain why you need it, send payment, hope to receive the supply C) send an order form, attach a check, wish for the best D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order B) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) none of the options offered E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
A) none of the provided options B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
A) none of the options B) the creditor C) the supplier D) the reference E) the customer
A) to credit an amount of money B) to require a payment C) none of the options D) to request a credit E) to apply a credit
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) none of the options C) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) apply for the credit and ask if the creditor wishes to obtain any information.
A) negative answer to a credit application B) positive answer to a credit application C) continue the process of a credit application D) investigate the process of a credit application E) neutral answer to a credit application
A) to obtain a due payment B) to get a credit C) to collect things D) to credit an account E) to bill a service
A) credit application B) credit granting C) credit reference request D) credit reference E) credit denial
A) because payign is unnecessary B) because the company wins C) because nobody will ever grant you credit again D) because credit is no good E) because cash basis is better
A) credit application letter B) credit reference letter C) credit granting D) credit reference request E) credit denial
A) credit reference request B) credit reference C) positive references D) negative references E) neutral references
A) they like to lose money B) they like to take risks C) they take the risk to make their businesses grow D) they know for sure that the customers will pay E) they do not take risks
A) because they translate the negative attitude of the potential customer to the potential creditor B) because they say that no money is in their pockets and that they are poor. C) because they limit the possibility of having someone taking a risk on them. D) because they are bad things about the feelings of the potential customer E) because they give the idea to the potential creditor that they have a negative impression
A) to ask for references B) to verify if the customer is interested in our company C) to give positive references D) to refer to the ideas of the potential customer E) to give negative references
A) because public news are of bad taste B) because all other customers will ask for credits C) because they are positive D) because they are negative E) because the client must not know what we referred about them
A) credit reference B) credit reference request C) credit granting D) credit application E) credit denial
A) the collection letter B) the payment letter C) the circular letter D) the report E) the memorandum
A) the collection letter B) the circular letter C) the payment letter D) the memorandum E) the credit reference letter
A) money order attachmenet to the payment letter. B) electronic transference from one bank to another. C) deposit to a bank branch that is far away. D) check attachment to the payment letter. E) cash attachment to the payment letter.
A) collection calls B) formal collection C) ultimatum D) friendly reminder E) collection e-mail
A) formal collection B) collection calls C) ultimatum D) collection e-mail E) friendly reminder |