A) bad product, bad service, delay, invoicing error B) bad product, confused product, error in the address C) bad attitude, less taxes, wrong quantity D) delay, bad service, wrong quantity E) bad product, payment terms, credit delay
A) to inform about prices and data B) to acknowledge receipt C) to provide information D) to confirm or negotiate the order E) to request information
A) the supplier B) the creditor C) the bank D) the customer E) the transportation
A) the people B) the customer C) the reference D) the transportation E) the supplier
A) the bank B) the transportation C) the customer D) the creditor E) the supplier
A) get the customer back B) apologize with the customer C) provide an explanation to the customer D) provide a solution for the customer E) lose the customer
A) a product B) neither a product nor a service C) everything we want D) a service E) a product or a service
A) send an order form, attach a check, wish for the best B) none of the offered options C) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms D) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order B) none of the options offered C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier
A) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock B) none of the provided options C) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. D) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order E) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
A) none of the options B) the creditor C) the reference D) the supplier E) the customer
A) to apply a credit B) to require a payment C) none of the options D) to credit an amount of money E) to request a credit
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) none of the options C) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted D) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form E) apply for the credit and ask if the creditor wishes to obtain any information.
A) continue the process of a credit application B) positive answer to a credit application C) negative answer to a credit application D) neutral answer to a credit application E) investigate the process of a credit application
A) to get a credit B) to collect things C) to bill a service D) to credit an account E) to obtain a due payment
A) credit granting B) credit reference request C) credit reference D) credit denial E) credit application
A) because cash basis is better B) because payign is unnecessary C) because credit is no good D) because nobody will ever grant you credit again E) because the company wins
A) credit denial B) credit reference request C) credit reference letter D) credit granting E) credit application letter
A) credit reference request B) positive references C) neutral references D) negative references E) credit reference
A) they know for sure that the customers will pay B) they like to lose money C) they take the risk to make their businesses grow D) they do not take risks E) they like to take risks
A) because they give the idea to the potential creditor that they have a negative impression B) because they translate the negative attitude of the potential customer to the potential creditor C) because they limit the possibility of having someone taking a risk on them. D) because they are bad things about the feelings of the potential customer E) because they say that no money is in their pockets and that they are poor.
A) to verify if the customer is interested in our company B) to give negative references C) to ask for references D) to refer to the ideas of the potential customer E) to give positive references
A) because the client must not know what we referred about them B) because all other customers will ask for credits C) because they are negative D) because they are positive E) because public news are of bad taste
A) credit denial B) credit granting C) credit application D) credit reference request E) credit reference
A) the memorandum B) the report C) the payment letter D) the collection letter E) the circular letter
A) the collection letter B) the circular letter C) the memorandum D) the credit reference letter E) the payment letter
A) money order attachmenet to the payment letter. B) cash attachment to the payment letter. C) check attachment to the payment letter. D) electronic transference from one bank to another. E) deposit to a bank branch that is far away.
A) collection e-mail B) formal collection C) ultimatum D) collection calls E) friendly reminder
A) collection e-mail B) formal collection C) collection calls D) ultimatum E) friendly reminder |