A) Consumer Relationship Marketing
B) Customer Resource Management
C) Customer Relationship Management
D) Customer Retention Model

A) Increase raw material costs
B) Understand customer needs and preferences
C) Lower taxes
D) Reduce employee turnover

A) Personal diaries
B) CRM software
C) Accounting spreadsheets
D) Social media platforms

A) Exceeding customer expectations
B) Ignoring customer complaints
C) Avoiding customer feedback
D) Identifying sales opportunities

A) To analyze customer data for insights
B) To forecast weather patterns
C) To track employee attendance
D) To monitor competitor activities

A) Employee annual leave
B) Customer loyalty
C) Company expenses
D) Product quality

A) Construction
B) Retail
C) Agriculture
D) Mining

A) Standardizing industry practices
B) Diversifying revenue streams
C) Minimizing customer interactions
D) Aligning with specific business needs