- 1. is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received.
A) Effective receiving
B) Effective listening
C) Effective writing
- 2. Delivering verbal communication, like writing a newsletter, involves trying to choose the right words and nonverbal cues to convey a message that will be interpreted in the way that you intend. Effective listeners show speakers that they have been heard and understood
A) Effective writing
B) Effective reading
C) Effective listening
A) Stage 3
B) Stage 2
C) Stage 1
A) Stage 1
B) Stage 2
C) Stage 3
A) Stage 2
B) Stage 1
C) Stage 3
A) Stage 2
B) Stage 3
C) Stage 1
A) Stage 3
B) Stage 1
C) Stage 5
- 8. is the intentional focus on hearing a speaker's message, which happens when we filter out other sources so that we can isolate the message and avoid the confusing mixture of incoming stimuli. At this stage, we are still only hearing the message.
A) Understanding
B) Feedback
C) Receiving
- 9. stage, we attempt to learn the meaning of the message, which is not always easy. For one thing, if a speaker does not enunciate clearly, it may be difficult to tell what the message was did your friend say, "I think she'll be late for class," or "my teacher delayed the class"
A) Receiving
B) Evaluating
C) Understanding
- 10. begins with listening; if you can't remember something that was said, you might not have been listening effectively. Wolvin and Coakley note that the most common reason for not remembering a message after the fact is because it wasn't really learned in the first place.
A) Remembering
B) Evaluating
C) Responding
- 11. the fourth stage in the listening process is evaluating, or judging the value of the message. We might be thinking, "This makes sense" or, conversely, "This is very odd." Because everyone embodies biases and perspectives learned from widely diverse sets of life experiences, evaluations of the same message can vary widely from one listener to another. Even the most open-minded listeners will have opinions of a speaker, and those opinions will influence how the message is evaluated.
A) Feedback
B) Evaluating
C) Receiving
- 12. sometimes referred to as feedback-is the fifth and final stage of the listening process. It's the stage at which you indicate your involvement. Almost anything you do at this stage can be interpreted as feedback.
A) Receiving
B) Responding
C) Evaluating
- 13. When you listen for appreciation you are listening for enjoyment. Think about the music you listen to. You usually listen to music because you enjoy it. The same can be said for appreciative listening when someone is speaking.
A) Empathic Listening
B) Appreciative Listening
C) Comprehensive Listening
- 14. When you listen empathically you are doing so to show mutual concern. During this type of listening you are trying to identify with the speaker by understanding the situation in which he/she is discussing. You are stepping into the other's shoes to get a better understanding of what it is he/she is talking about.
A) Critical listening
B) Comprehensive Listening
C) Empathic Listening
- 15. If you are watching the news, listening to a lecture, or getting directions from someone, you
are listening to understand or listening to comprehend the message that is being sent. This process is active Identifying the structure of the speech and evaluating the supports he/she offers as evidence. This is one of the more difficult types of listening because it requires you to not only concentrate but to actively participate in the process.
A) Comprehensive Listening
B) Critical listening
- 16. is listening to evaluate the content of the message. As a critical listener you are listening to all parts of the message, analyzing it, and evaluating what you heard. When engaging in critical listening, you are also critically thinking. You are making mental judgments based on what you see, hear, and read. Your goal as a critical listener is to evaluate the message that is being sent and decide for yourself if the information is valid
A) Comprehensive Listening
B) Critical listening
- 17. is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop
A) Alert listening
B) Active listening
- 18. Active listening not only means focusing fully on the speaker but also actively showing verbal and non-verbal signs of listening.
A) Bluff
B) True
- 19. 'Active listening' means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker.
A) Bluff
B) True the fire
- 20. Active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the 'active listener' is also 'seen' to be listening otherwise
the speaker may conclude that what they are talking about is uninteresting to the listener.
Interest can be conveyed to the speaker by using both verbal and non-verbal messages such as maintaining eye contact, nodding your head and smiling, agreeing by saying 'Yes' or simply 'Mmm hmm' to encourage them to continue. By providing this 'feedback' the person speaking will usually feel more at ease and therefore communicate more easily, openly and honestly.
A) Re-al
B) Ma-li
- 21. Non-Verbal Signs of Attentive or Active Listening
This is a generic list of non-verbal signs of listening, in other words people who are listening are more likely to display at least some of these signs. However these signs may not be appropriate in all situations and across all cultures.
A) False
B) True
- 22. can be used to show that the listener is paying attention to what is being said or as a way of agreeing or being happy about the messages being received. Combined with nods of the head, smiles can be powerful in affirming that messages are being listened to and understood.
A) Eye contact
B) Smile
C) Posture
- 23. It is normal and usually encouraging for the listener to look at the speaker. Eye contact can however be intimidating, especially for more shy speakers - gauge how much eye contact is appropriate for any given situation. Combine eye contact with smiles and other non-verbal messages to encourage the speaker.
A) Posture
B) Smile
C) Eye contact
- 24. can tell a lot about the sender and receiver in interpersonal interactions. The attentive listener tends to lean slightly forward or sideways whilst sitting.
Other signs of active listening may include a slight slant of the head or resting the head on one hand.
A) Posture
B) Mirroring
C) Eye contact
- 25. Automatic reflection/mirroring of any facial expressions used by the speaker can
be a sign of attentive listening. These reflective expressions can help to show
sympathy and empathy in more emotional situations. Attempting to consciously
mimic facial expressions (i.e. not automatic reflection of expressions) can be a sign
of inattention.
A) Mirroring
B) Eye contact
C) Smile
- 26. The active listener will not be distracted and therefore will refrain from fidgeting.
looking at a clock or watch, doodling, playing with their hair or picking their
fingernails.
A) Eye contact
B) Distraction
C) Restrictions
- 27. Although a strong signal of attentiveness, caution should be used when using positive verbal reinforcement.
Casual and frequent use of words and phrases, such as: 'very good', 'yes' or 'indeed' can become irritating to the speaker. It is usually better to elaborate and explain why you are agreeing with a certain point.
A) Negative Reinforcement
B) Positive Reinforcement
- 28. The human mind is notoriously bad at remembering details, especially for any length of time.
A) Remembering
B) Reflection
C) Questioning
- 29. The listener can demonstrate that they have been paying attention by asking relevant questions and/or making statements that build or help to clarify what the speaker has said. By asking relevant questions the listener also helps to reinforce that they have an interest in what the speaker has been saying.
A) Questioning
B) Answering
C) Clarification
- 30. closely repeating or paraphrasing what the speaker has said in order to show comprehension. Reflection is a powerful skill that can reinforce the message of the speaker and demonstrate understanding.
A) Reflection
B) Mirroring
C) Questioning
- 31. involves asking questions of the speaker to ensure that the correct message has been received. Clarification usually involves the use of open questions which enables the speaker to expand on certain points as necessary
A) Questioning
B) Clarification
C) Remembering
- 32. Repeating a summary of what has been said back to the speaker is a technique used by the listener to repeat what has been said in their own words. Summarizing involves taking the main points of the received message and reiterating them in a logical and clear way, giving the speaker chance to correct if necessary
A) Remembering
B) Clarification
C) Summarization
- 33. Trying to listen to more than one conversation at a time.
•You find the communicator attractive/unattractive.
You are not interested
•Not focusing
•Feeling unwell or tired
Identifying rather than empathizing Sympathizing rather than empathizing
You are prejudiced or biased
You have preconceived ideas or bias
You make judgments
Previous experiences
•Preoccupation
•Having a Closed Mind
A) Barriers to Listening
B) Yan ang sagot e familiarize mo!!
- 34. ⚫an inappropriate posture
• Being distracted
• Inappropriate expressions and lack of head nods
A) Non Verbal Signs of Ineffective Listening
B) further signs of Ineffective Listening
- 35. •Sudden changes of topic
• Selective Listening
• Daydreaming
•Advising
A) further signs of Ineffective Listening
B) Non Verbal Signs of Ineffective Listening
- 36. Face the speaker and maintain eye contact.
A) Step 1
B) Step 5
C) Step 2
- 37. Be attentive, but relaxed.
A) Step 2
B) Step 3
C) Step 4
A) Step 3
B) Step 4
C) Step 2
- 39. Listen to the words and try to picture what the speaker is saying.
A) Step 6
B) Step 1
C) Step 4
- 40. Don't interrupt and don't impose your "solutions."
A) Step 4
B) Step 8
C) Step 5
- 41. Wait for the speaker to pause to ask clarifying questions.
A) Step 7
B) Step 6
C) Step 5
- 42. Ask questions only to ensure understanding.
A) Step 7
B) Step 6
C) Step 9
- 43. Try to feel what the speaker is feeling.
A) Step 10
B) Step 8
C) Step 5
- 44. Give the speaker regular feedback.
A) Step 5
B) Step 9
C) Step 4
- 45. Pay attention to what isn't said-to nonverbal cues
A) Step 8
B) Step 9
C) Step 10
- 46. is generally, the most effective medium of delivering the message in meeting, seminars, conferences, etc. Speech refers to del the message through words of mouth or spoken in front of the audience gathered in a meeting, 3/16 seminar or conference. Through speech, the speaker can present his opinions and thoughts on any matter to a large number of audiences at a time. However, a speech becomes effective when it fulfills the following features:
A) Clarity
B) Speech
C) Conciseness
- 47. an essential feature of a good speech. Speech should be clear and unambiguous so that the audience can understand it easily. If it is not clear enough to express its meaning to the audience, it will become ineffective.
A) Reflection
B) Conciseness
C) Clarity
- 48. The message of the speech should be definite and relevant to the subject matter.
A) Incitement
B) Definiteness of Message
C) Interesting
- 49. The audience becomes impatient with a long speech. Hence, speech should be as concise as possible. However, it should not incomplete.
A) Conciseness
B) Clarity
C) Informal touch
- 50. A speech should be delivered in an interesting and pleasing way so that the audience is motivated to pay attention. In order to make the speech interesting, various stories, examples, quotations, and jokes can be cited.
A) Conciseness
B) Interesting
C) Informal touch
- 51. Though speech is a formal address, it should be presented in a personal and informal way.
A) Informal touch
B) Conciseness
C) Clarity
- 52. Speech is delivered to a specific audience. So the speaker should actively consider the expectations, interest, and nature of the audience.
A) Clarification
B) Informal touch
C) Considering the Audience
- 53. An ideal speech is one that is delivered slowly and in the usual tone. It helps the audience to hear and understand the message clearly.
A) Speaking slowly
B) Speaking loudy
C) Speaking fast
- 54. Another important feature of good speech is that it should be deliv.. unbiased and unemotional way. Speaker's emotion may drive him away from the main theme.
A) Free from emotion
B) Use of body language
C) Free from eviction
- 55. Good Speech goes with necessary body language. Therefore, at the time of delivering a speech, the speaker should use various nonverbal cues.
A) Use of eye contact
B) Use of acting skills
C) Use of body language
- 56. A good speech is one that ensures the participation of the audience with the speaker. That means the audience will ensure their attention through effective listening, expressing their solidarity with the speech and so on.
A) Ensuring Participation of participants
B) Ensuring Participation of Audience
C) Ensuring Participation of everyone/everybody
- 57. Research has proven that it is very difficult to remember a lot of detail when listening to a speech, so be sure to start with one main idea. What is the point of your speech? What do you want the audience to come away knowing, understanding or feeling? Start from there and then work backward.
A) Everything theme
B) A single theme
C) Partner theme
- 58. Rather than a laundry list of reasons why your point is true or significant, try to find a story or an anecdote that supports the theme you are trying to express. Stories are naturally engaging, and people tend to remember them better than exposition or lectures about the same topic.
A) Use anecdotes
B) Use eye contact
C) Use body language
- 59. Write your speech in the same voice in which you speak. In other words, don't get academic. Speeches read aloud sound far different than an essay or another written piece. This is something to which anyone who has had to listen to a long speech can attest. Write in short sentences the same way that you speak. Don't write a speech that will sound "read." Keep the vocabulary and sentence structure as close to your own natural conversation as possible.
A) Conservation tone
B) Control tone
C) Conversational tone
- 60. Make sure that your examples and anecdotes are specific. If you're trying to prove a point or move an audience with emotion, be sure that any examples you provide that support your thesis or main point are specific and concrete. Vague descriptors or generalizations on the theme will only serve to make your speech feel gauzy and will take it out of reality. Specific anecdotes are central to good speaking.
A) Specific anecdotes or examples.
B) Humor
C) Eye contact
- 61. when and where appropriate. Of course, r situation and speech is going to call for humor, but if you can pa 9-10/16 information you are hoping to convey in the context of a humorous story or anecdote, you will have gone a long way toward creating a relatable and compelling speech that listeners remember long after you've given it.
A) Humor
B) Eye contact
C) Smile
- 62. Don't look down at your notes or at the podium while you're speaking.
A) Roll eye
B) Duling
C) Eye contact
- 63. Make sure your speech has a great beginning. To start your speech with a statement or an opening that really grabs your audience is half the battle. Once you've figured out how to craft an excellent opening to
your speech that hooks the audience's attention, you'll have nailed one of the
most important characteristics of a great speech and you are good to go.
A) A strong friendship
B) A strong relationship
C) A strong beginning
- 64. Make sure that your ending not only sums up your speech
but does so in a way that refers back to the opening of the speech and delivers
the information to the audience in a way that prompts a call to action or an
emotional response to where you've taken them since the speech started.
A) A strong ending
B) A strong introduction
C) A strong beginning
- 65. Don't go on and on. Once you've written a draft of your script, go back and edit. If there's anything you can cut, do it. A shorter speech is a better speech in almost every single case. If you can make yours shorter and still preserve the meaning and the message, do it. The more finely edited your speech, the more memorable its strengths will be. A strong beginning with a strong ending and a short middle is the best speech structure.
A) Keep the middle short
B) Keep the middle finger
C) Keep the eye contact
- 66. Flexibility is one of the key characteristics of an effective speaker. Things don't always go as planned, and even the best-prepared speeches can be upstaged or upset by unexpected conditions. By letting the audience know that you are prepared to handle a setback, you will be able to gain both their empathy and their trust.
A) Reyal
B) Fake
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