A) none of the above B) other factors C) environmental factors D) situational factors
A) one-way process B) two-way process C) multiple process D) none of the above
A) When B) Where C) What D) Fears
A) improve customer relations B) waste a great deal of time C) increase differences D) bypass personal differences
A) information overload B) backgrounds and prior experience C) verbal and written exchange D) physical environment
A) wrong feedback B) a lot of feedback C) some feedback D) little feedback to the recipient
A) self protective B) self exposing C) self actualisation D) self bargaining
A) providing a great deal of feedback B) being self-centred C) listening more D) opening up about their feelings and opinions
A) a "blind spot" situation B) an actualizing situation C) a protective situation D) an "unknown" situation
A) self-bargaining B) self-actualization C) self-exposing D) self-protective
A) conduct meetings B) listen carefully C) give a lot of information D) select the appropriate communication style
A) low attention B) interpersonal relations problems C) eye contact D) listening problems
A) the recipient to understand the message B) respecting "personal space" C) the sender to communicate D) the communicators to listen
A) not easy to learn B) unnecessary C) hard to develop D) vital in today's competitive business
A) individual benefits B) organisational benefits C) individual and organisational benefits D) limited benefits
A) passionate B) informative C) emotional D) practical
A) communication skills B) presentation skills C) conflict resolution skills D) team skills
A) creating a more positive work environment B) creating tense situations C) creating competition D) creating adversaries
A) filing B) broadening perspectives C) opening up D) creative work
A) Organizational communication B) Conflict Resolution C) Personal communication D) Emotional Communication |