A) Advertise, Inform, Decide, Achieve B) Ask, Infer, Discuss, Agree C) Attention, Interest, Desire, Action D) Assert, Implement, Develop, Achieve
A) To provide detailed product specifications B) To present a product or service persuasively to potential customers C) To bore customers with excessive information D) To pressure customers into making a purchase
A) It can intimidate customers B) It is irrelevant to building rapport C) It can convey confidence, interest, and trustworthiness D) It has no impact on sales outcomes
A) Avoid contact with the customer who rejected the offer B) Take rejection personally and give up C) Pressure the customer into changing their decision D) Learn from the experience and move on
A) Results of Interaction B) Refund on Installments C) Return on Investment D) Revenue on Inflation
A) It delays the sales process B) It is not necessary C) It annoys customers D) It helps to nurture relationships and secure future sales
A) Calling existing customers B) Calling during business hours C) Calling without a script D) Making unsolicited calls to potential customers
A) Consultative selling B) Hard selling C) Transactional selling D) Pushy selling
A) Competitor B) Prospect C) Lead D) Client
A) High-pitched voice B) Body language C) Continuous interruptions D) Rapid speech
A) Limited-time offer B) Unlimited supply C) No added benefits D) Low quality product
A) To effectively communicate with customers and address their questions B) To oversell the product C) To rely solely on marketing materials D) To ignore customer inquiries
A) Closing B) Qualifying C) Objection handling D) Prospecting
A) It speeds up closing the sale B) It is not important in sales C) It lays the foundation for long-term relationships and repeat business D) It leads to aggressive selling
A) Downselling B) Upselling C) Cross-selling D) No-selling
A) Customer Retention Marketing B) Customer Relationship Management C) Continuous Revenue Model D) Cost Reduction Management
A) To engage with potential customers, share valuable content, and build relationships B) To post random updates without strategy C) To avoid interacting with customers D) To rely solely on traditional sales approaches
A) Handshake B) Handoff C) High five D) Hand wave |