A) Attention, Interest, Desire, Action B) Ask, Infer, Discuss, Agree C) Assert, Implement, Develop, Achieve D) Advertise, Inform, Decide, Achieve
A) To provide detailed product specifications B) To present a product or service persuasively to potential customers C) To bore customers with excessive information D) To pressure customers into making a purchase
A) It can convey confidence, interest, and trustworthiness B) It is irrelevant to building rapport C) It can intimidate customers D) It has no impact on sales outcomes
A) Learn from the experience and move on B) Take rejection personally and give up C) Avoid contact with the customer who rejected the offer D) Pressure the customer into changing their decision
A) Return on Investment B) Refund on Installments C) Results of Interaction D) Revenue on Inflation
A) It is not necessary B) It annoys customers C) It helps to nurture relationships and secure future sales D) It delays the sales process
A) Calling existing customers B) Calling without a script C) Making unsolicited calls to potential customers D) Calling during business hours
A) To rely solely on marketing materials B) To effectively communicate with customers and address their questions C) To oversell the product D) To ignore customer inquiries
A) Upselling B) Downselling C) Cross-selling D) No-selling
A) It is not important in sales B) It lays the foundation for long-term relationships and repeat business C) It speeds up closing the sale D) It leads to aggressive selling
A) To avoid interacting with customers B) To engage with potential customers, share valuable content, and build relationships C) To post random updates without strategy D) To rely solely on traditional sales approaches
A) Qualifying B) Prospecting C) Objection handling D) Closing
A) No added benefits B) Unlimited supply C) Low quality product D) Limited-time offer
A) Body language B) Continuous interruptions C) Rapid speech D) High-pitched voice
A) Client B) Lead C) Prospect D) Competitor
A) Hard selling B) Consultative selling C) Pushy selling D) Transactional selling
A) Customer Retention Marketing B) Continuous Revenue Model C) Cost Reduction Management D) Customer Relationship Management
A) Handoff B) Handshake C) High five D) Hand wave |