A) Attention, Interest, Desire, Action B) Assert, Implement, Develop, Achieve C) Advertise, Inform, Decide, Achieve D) Ask, Infer, Discuss, Agree
A) To present a product or service persuasively to potential customers B) To provide detailed product specifications C) To bore customers with excessive information D) To pressure customers into making a purchase
A) It has no impact on sales outcomes B) It can convey confidence, interest, and trustworthiness C) It is irrelevant to building rapport D) It can intimidate customers
A) Avoid contact with the customer who rejected the offer B) Take rejection personally and give up C) Learn from the experience and move on D) Pressure the customer into changing their decision
A) Refund on Installments B) Return on Investment C) Revenue on Inflation D) Results of Interaction
A) It is not necessary B) It delays the sales process C) It helps to nurture relationships and secure future sales D) It annoys customers
A) Calling existing customers B) Calling without a script C) Making unsolicited calls to potential customers D) Calling during business hours
A) To rely solely on marketing materials B) To ignore customer inquiries C) To oversell the product D) To effectively communicate with customers and address their questions
A) Downselling B) No-selling C) Cross-selling D) Upselling
A) It is not important in sales B) It speeds up closing the sale C) It lays the foundation for long-term relationships and repeat business D) It leads to aggressive selling
A) To rely solely on traditional sales approaches B) To avoid interacting with customers C) To post random updates without strategy D) To engage with potential customers, share valuable content, and build relationships
A) Qualifying B) Objection handling C) Closing D) Prospecting
A) No added benefits B) Unlimited supply C) Limited-time offer D) Low quality product
A) Continuous interruptions B) High-pitched voice C) Rapid speech D) Body language
A) Competitor B) Lead C) Prospect D) Client
A) Pushy selling B) Transactional selling C) Consultative selling D) Hard selling
A) Continuous Revenue Model B) Cost Reduction Management C) Customer Relationship Management D) Customer Retention Marketing
A) Handshake B) High five C) Hand wave D) Handoff |