- 1. All of the following are fields of external communication except:
A) Advertising
B) Interviews
C) Public Relations
D) Marketing
- 2. All of the following are skills of public relations except:
A) Writing
B) Editing
C) Speaking
D) Selling
- 3. Which term is not part of the four Ps of marketing?
A) Price
B) Product
C) Promotion
D) Publication
- 4. In professional communication a ________ is best for a short message.
A) Report
B) Case Study
C) Proposal
D) Memo
- 5. _________ listening can also be called pseudo listening.
A) Selective
B) False
C) Deep
D) Partial
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1984
B) 2002
C) 1964
D) 1946
- 7. All of the following are parts of a report except:
A) procedure
B) terms of reference
C) conclusions
D) introduction
- 8. Which type of listening should be used when listening to a poem?
A) deliberative
B) appreciative
C) empathetic
D) evaluative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) race
B) ethnicity
C) age
D) gender
- 10. A _________ presentation should be used to sell a product.
A) informative
B) persuasive
C) individual
D) motivational
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