- 1. All of the following are fields of external communication except:
A) Advertising
B) Public Relations
C) Marketing
D) Interviews
- 2. All of the following are skills of public relations except:
A) Editing
B) Speaking
C) Selling
D) Writing
- 3. Which term is not part of the four Ps of marketing?
A) Promotion
B) Publication
C) Price
D) Product
- 4. In professional communication a ________ is best for a short message.
A) Report
B) Proposal
C) Memo
D) Case Study
- 5. _________ listening can also be called pseudo listening.
A) Deep
B) Selective
C) Partial
D) False
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 1984
B) 1946
C) 2002
D) 1964
- 7. All of the following are parts of a report except:
A) introduction
B) terms of reference
C) procedure
D) conclusions
- 8. Which type of listening should be used when listening to a poem?
A) deliberative
B) appreciative
C) empathetic
D) evaluative
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) race
B) gender
C) age
D) ethnicity
- 10. A _________ presentation should be used to sell a product.
A) persuasive
B) individual
C) motivational
D) informative
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