Street Level Bureaucracy by Michael Lipsky

1. What is the primary focus of Lipsky's 'Street Level Bureaucracy'?

A) The effectiveness of government policies.
B) The impact of technology on bureaucracy.
C) The history of bureaucratic organizations.
D) The behavior of public service workers.

2. According to Lipsky, who are 'street-level bureaucrats'?

A) Public service workers who interact directly with citizens.
B) High-ranking government officials.
C) Policy analysts in think tanks.
D) Corporate bureaucrats.

3. What often influences the decisions made by street-level bureaucrats?

A) Strict adherence to laws.
B) Public opinion.
C) Technical manuals.
D) Their personal values and beliefs.

4. In Lipsky's view, policies are often translated and sometimes distorted by which group?

A) Politicians.
B) Academics.
C) Street-level bureaucrats.
D) Business leaders.

5. Lipsky argues that street-level bureaucracy is often a site of what?

A) Innovative policy development.
B) Conflict between policy and practice.
C) Efficient resource management.
D) Public trust in government.

6. What role do street-level bureaucrats play in the implementation of public policy?

A) They manage budgets.
B) They create new legislation.
C) They audit other agencies.
D) They interpret and enforce policies.

7. Which public sector workers are often considered street-level bureaucrats?

A) Senators and governors.
B) Police officers and social workers.
C) Corporate compliance officers.
D) City planners and mayors.

8. What can lead to a mismatch between policy goals and street-level outcomes?

A) Simplified regulations.
B) Overwhelming support from citizens.
C) Excessive funding and staffing.
D) Resource constraints and street-level discretion.

9. What is one recommended approach for improving street-level bureaucracy?

A) Enhancing surveillance over workers.
B) Restricting the discretion of workers.
C) Standardizing all processes.
D) Increasing collaboration and feedback mechanisms.

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