A) Receiver B) Feedback C) Messenger D) Sender
A) Sender B) Receiver C) Messenger D) Feedback
A) Sender B) Feedback C) Messenger D) Receiver
A) Eye Contact B) Facial Expressions C) Gestures D) Listening
A) Tone B) Facial Expressions C) Inflection D) Pitch
A) Humor is discouraged in certain situations B) Humor allows for more friendly approach C) Humor is encouraged in all situations D) Humor can break through the stress in a room
A) Prioritizing B) Thinking C) Encoding D) Transmitting
A) Feedback B) Noise C) Channels D) Receptors
A) Communication Style B) Feedback C) Noise D) Experience
A) Presenting a speech at a luncheon B) E-mailing a Co-Worker C) Talking with friends at lunch D) Having lunch with a client
A) Be very casual in workplace communication B) Keep criticism constructive and positive C) Proofread all written communications D) Check grammar and spelling in written documents
A) Flow Chart B) Flash Cards C) Outline D) Diagram
A) Emotional B) Loud C) Aggressive D) Soft
A) One way solution B) Aggressive Solution C) Passive Solution D) Mutually agreed upon solution
A) Satisfaction B) Friendliness C) Manipulation D) Cheerfulness
A) Control B) Bridge of a gap C) Create division D) Rule
A) Help the opposing cause B) Shape the opposing cause C) Do nothing to the opposing cause D) Damage the opposing cause
A) An Uneducated Person B) Loud Talker C) Being poorly prepared D) Slow Talker
A) Providing Feedback B) Evaluating C) Understanding D) Receiving
A) Active Listening B) Secondhand Listening C) Casual Listening D) Passive Listening
A) Talking B) Focusing C) Hearing D) Understanding
A) Passive Listening B) Casual Listening C) Secondhand Listening D) Active Listening
A) Receiving, Evaluating, Remembering, and Responding. B) Receiving, Understanding, Remembering, and Responding. C) Receiving, Understanding, Evaluating, Remembering, and Responding. D) Understanding, Evaluating, Remembering, and Responding.
A) Receiving B) Evaluating C) Understanding D) Responding |