A) Feedback B) Receiver C) Messenger D) Sender
A) Receiver B) Sender C) Messenger D) Feedback
A) Sender B) Receiver C) Messenger D) Feedback
A) Facial Expressions B) Gestures C) Listening D) Eye Contact
A) Facial Expressions B) Tone C) Pitch D) Inflection
A) Humor can break through the stress in a room B) Humor allows for more friendly approach C) Humor is encouraged in all situations D) Humor is discouraged in certain situations
A) Encoding B) Prioritizing C) Thinking D) Transmitting
A) Channels B) Feedback C) Receptors D) Noise
A) Communication Style B) Noise C) Experience D) Feedback
A) E-mailing a Co-Worker B) Having lunch with a client C) Talking with friends at lunch D) Presenting a speech at a luncheon
A) Check grammar and spelling in written documents B) Keep criticism constructive and positive C) Proofread all written communications D) Be very casual in workplace communication
A) Outline B) Flow Chart C) Flash Cards D) Diagram
A) Soft B) Loud C) Aggressive D) Emotional
A) One way solution B) Aggressive Solution C) Mutually agreed upon solution D) Passive Solution
A) Friendliness B) Manipulation C) Satisfaction D) Cheerfulness
A) Rule B) Bridge of a gap C) Control D) Create division
A) Shape the opposing cause B) Damage the opposing cause C) Help the opposing cause D) Do nothing to the opposing cause
A) An Uneducated Person B) Being poorly prepared C) Slow Talker D) Loud Talker
A) Evaluating B) Understanding C) Receiving D) Providing Feedback
A) Passive Listening B) Casual Listening C) Active Listening D) Secondhand Listening
A) Talking B) Understanding C) Focusing D) Hearing
A) Passive Listening B) Casual Listening C) Active Listening D) Secondhand Listening
A) Receiving, Understanding, Remembering, and Responding. B) Receiving, Understanding, Evaluating, Remembering, and Responding. C) Receiving, Evaluating, Remembering, and Responding. D) Understanding, Evaluating, Remembering, and Responding.
A) Evaluating B) Responding C) Understanding D) Receiving |