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A Customer Value where Customer contributes directly to “our” business. ? TRUE or FALSE. When we engage customers as partners, we recognize their contribution to an organization’s development. ? FILL the BLANK with the CORRECT ANSWER. Two ways of viewing customer value. First, how a customer __________(s) to our business. Second, how a customer _________(s) the value they received from making a product or service purchase. ? Value that the customer causes for us as a result word-of-mouth, positive reviews, or referrals. ? What are the three classifications of customers types? ? in relation to in relation to the Fill in the blanks When we define customers as___________, customers represent that part of a business that adds to the company’s value proposition. When we look at customers as ________, we specify what we want to achieve; in recognizing customers as goals, we seek to align not only with their expectations but with their ultimate needs. ? Customers bring in repeat service, relationship evolves over time, there is a personal element of trust between two parties; the same relationship is important to maintaining the business, the nature of the relationship may result in special considerations, and relationships are cultivated for quality service ? Short-term and based on minimal contact, customers are treated the same, with no personal basis for service; there is a lack of individual recognition from both sides and no special considerations ? Contacts are being established via (give at least 5) ? |