A) Customer Resource Management
B) Customer Refund Management
C) Customer Review Metrics
D) Customer Relationship Management

A) A document requesting customer feedback
B) A schedule for employee breaks
C) An agreement to provide free services
D) A contract that defines the level of service a customer can expect

A) Kindly Provide Information
B) Key Performance Indicator
C) Know Product Information
D) Keeping Problems Internal

A) Blaming the customer for issues
B) Being indifferent to customer concerns
C) Ignoring customer emotions
D) Understanding and sharing the feelings of the customer

A) To anticipate customer needs and provide solutions before they ask
B) To ignore customer communications
C) To provide subpar service
D) To wait for customers to complain before taking action

A) To slow down response times
B) To gather insights on customer satisfaction and areas for improvement
C) To avoid addressing customer concerns
D) To increase service prices

A) To confuse customers
B) To change policies frequently
C) To slow down service delivery
D) To build trust and reliability with customers

A) Avoiding customer interactions completely
B) Providing excessive assistance to every customer
C) Allowing customers to find solutions on their own without direct assistance
D) Forcing customers to wait in long queues for assistance

A) To increase response times
B) To discourage employees from engaging with customers
C) To equip employees with the skills to handle customer interactions effectively
D) To promote rude behavior towards customers