A) Customer Relationship Management B) Customer Resource Management C) Customer Review Metrics D) Customer Refund Management
A) A schedule for employee breaks B) A contract that defines the level of service a customer can expect C) An agreement to provide free services D) A document requesting customer feedback
A) Know Product Information B) Kindly Provide Information C) Key Performance Indicator D) Keeping Problems Internal
A) Being indifferent to customer concerns B) Understanding and sharing the feelings of the customer C) Blaming the customer for issues D) Ignoring customer emotions
A) To provide subpar service B) To anticipate customer needs and provide solutions before they ask C) To ignore customer communications D) To wait for customers to complain before taking action
A) To gather insights on customer satisfaction and areas for improvement B) To avoid addressing customer concerns C) To increase service prices D) To slow down response times
A) To change policies frequently B) To build trust and reliability with customers C) To confuse customers D) To slow down service delivery
A) Avoiding customer interactions completely B) Forcing customers to wait in long queues for assistance C) Allowing customers to find solutions on their own without direct assistance D) Providing excessive assistance to every customer
A) To increase response times B) To promote rude behavior towards customers C) To discourage employees from engaging with customers D) To equip employees with the skills to handle customer interactions effectively |