A) Customer Review Metrics
B) Customer Resource Management
C) Customer Refund Management
D) Customer Relationship Management

A) A schedule for employee breaks
B) An agreement to provide free services
C) A contract that defines the level of service a customer can expect
D) A document requesting customer feedback

A) Kindly Provide Information
B) Keeping Problems Internal
C) Know Product Information
D) Key Performance Indicator

A) Understanding and sharing the feelings of the customer
B) Being indifferent to customer concerns
C) Blaming the customer for issues
D) Ignoring customer emotions

A) To wait for customers to complain before taking action
B) To ignore customer communications
C) To anticipate customer needs and provide solutions before they ask
D) To provide subpar service

A) To avoid addressing customer concerns
B) To slow down response times
C) To gather insights on customer satisfaction and areas for improvement
D) To increase service prices

A) To slow down service delivery
B) To confuse customers
C) To build trust and reliability with customers
D) To change policies frequently

A) Forcing customers to wait in long queues for assistance
B) Avoiding customer interactions completely
C) Allowing customers to find solutions on their own without direct assistance
D) Providing excessive assistance to every customer

A) To increase response times
B) To discourage employees from engaging with customers
C) To equip employees with the skills to handle customer interactions effectively
D) To promote rude behavior towards customers