| __ | 1. | compassion | | A. | settlement of differences where each side makes concessions |
| __ | 2. | competence | | B. | the ability to do your job well |
| __ | 3. | compromise | | C. | methods for alleviating or eliminating sources of conflict |
| __ | 4. | conflict resolution | | D. | act of identifying & understanding another person's feelings |
| __ | 5. | empathy | | E. | excited & positive attitude you can bring to your work |
| __ | 6. | enthusiasm | | F. | deep awareness/concern for suffereing of others |
| __ | 7. | patience | | G. | ability to avoid giving offense through your words and actio |
| __ | 8. | prioritizing | | H. | person's ability to establish relationships with others |
| __ | 9. | soft skills | | I. | soft skill to help you interact with coworkers & patients |
| __ | 10. | tacts | | J. | make decision on best order to perform multiple tasks |