- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Quality Improvement
B) Cooperation
C) Quality Monogement
D) Total Quality Management
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) All of the Above
B) II and III only
C) (I and II only)
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Total Quality Management
B) Quality Improvement
C) Quality Management
D) Quality Control
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Total Quality Management
C) Quality Culture
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) All of the above
B) I, II and III only
C) I and II only
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) I and IV only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Joseph Moses Juran
B) William Cooper
C) Dr. William Edward Deming
D) Dr. Wiliam Edward Deming
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I, II, and III only
C) I, II, III and IV
D) I and II only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) William Cooper
B) Armand Feigenbaum
C) Genichi Taguchi
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) James Gamble
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. Joseph Moses Juran
C) Dr. William Edward Deming
D) Dr. Jose Rizal
- 12. He was hailed as the Father of Quality Engineering.
A) Genichi Taguchi
B) Armando Feigenbaum
C) William Cooper
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) James Gamble
C) Kaoru Ishikawa
D) Armand Feigenbaum
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) To make market shares, implement new ways for the growth of the company
C) Developing products, services, or features that meet the customers needs.
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Culture
C) Quality Improvement
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Planning
B) Quality Control
C) Quality Improvement
D) Quality Management
- 17. Identifying your customers.
A) Quality Culture
B) Quality Planning
C) Quality Control
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Improvement
B) Quality Management
C) Quality Control
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Dr. William Edword Deming
B) Philip Crosby
C) Armand Feigenbaum
D) Kaoru Ishikawa
E) Robert Browsing
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To figure out what is the cause of problem
C) To identify the root cause of a problem
- 21. What is the main objective of quality management?
A) To reduce costs
B) To satisfy customers
C) To Increase profits
D) To Increase production speed
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Eliminating errors
C) Maximizing profit
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Dr. Deming and Kaoru Ishikawa
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Price
C) Key people
D) Process
A) Satisfy suppliers
B) All of the above
C) Satisfy customers
D) Quality Oriented Management
E) Continuous improvement
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