A) Customer Relationship Management
B) Customer Retention Model
C) Customer Resource Management
D) Consumer Relationship Marketing

A) Increase raw material costs
B) Reduce employee turnover
C) Understand customer needs and preferences
D) Lower taxes

A) Personal diaries
B) Social media platforms
C) Accounting spreadsheets
D) CRM software

A) Avoiding customer feedback
B) Exceeding customer expectations
C) Identifying sales opportunities
D) Ignoring customer complaints

A) To monitor competitor activities
B) To forecast weather patterns
C) To analyze customer data for insights
D) To track employee attendance

A) Product quality
B) Customer loyalty
C) Company expenses
D) Employee annual leave

A) Retail
B) Agriculture
C) Construction
D) Mining

A) Aligning with specific business needs
B) Diversifying revenue streams
C) Standardizing industry practices
D) Minimizing customer interactions