- 1. The ____________ is the place within an organization for receiving visitors
A) reception office
B) reception
C) receptionist
D) Organization
- 2. The _______________ is the first person a visitor sees immediately he or she enters into an organization
A) receptionist
B) reception
C) recep
D) receptors
- 3. A ___________ is a person employed to receive and assist people visiting a particular organization
A) receptionist
B) HoD
C) HoS
D) Receptor
- 4. A good receptionist should have a good physical appearance.
A) True
B) false
C) Not at all
D) Not always
- 5. A good receptionist should have a pleasant manner both on the telephone and when receiving visitors
A) True
B) unruly sometimes
C) insulting sometimes
D) false
- 6. There are _______ major duties of a receptionist
A) two
B) six
C) three
D) four
- 7. Receiving/Making calls is one of the duties of a receptionist
A) True
B) Could be done by others
C) false
D) Not certain
- 8. A good receptionist should not be attentive and must not aintain confidentiality.
A) False
B) True
C) Not understandable
D) Too complex
- 9. A good receptionist can dress casually to the office.
A) False
B) accepted
C) ok
D) True
- 10. There are_______ correspondence records
A) six
B) three
C) four
D) five
- 11. ___________ is used to record all mail which are received in an organization.
A) All of the above
B) None of the above
C) Mail outwards register
D) Mail inwards book
- 12. __________ is used for recording letters that are prepared for postage in an organization
A) Mail
B) E- mail
C) Mail inwards book
D) Mail Outwards Register
A) Electron mail
B) Election mail
C) Electric mail
D) Electronic mails
- 14. ____________ is the art of putting or arranging documents in a safe place
A) filling
B) Filing
C) Piling
D) None of the above
- 15. There are ______ types of filing systems
A) three
B) four
C) two
D) five
- 16. An efficient filing system must be simple to understand.
A) none of the above
B) complex
C) True
D) false
- 17. There are _______ filing classification methods
A) five
B) four
C) two
D) Three
- 18. __________ means filing documents according to topics.
A) Departmental filing
B) Subject filing
C) complex to understand
D) alphanumeric filing
- 19. In the ____________ , letters are filed according to their places of origin or destination.
A) departmental filing
B) geographical method
C) centralized method
D) complex filing
- 20. One of the rules of filing is that, file must be filed neatly making sure the paper edges are straight.
A) True
B) complex to understand
C) false
D) not sure
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