A) Ask, Infer, Discuss, Agree B) Assert, Implement, Develop, Achieve C) Attention, Interest, Desire, Action D) Advertise, Inform, Decide, Achieve
A) To present a product or service persuasively to potential customers B) To pressure customers into making a purchase C) To provide detailed product specifications D) To bore customers with excessive information
A) It can convey confidence, interest, and trustworthiness B) It is irrelevant to building rapport C) It has no impact on sales outcomes D) It can intimidate customers
A) Avoid contact with the customer who rejected the offer B) Pressure the customer into changing their decision C) Learn from the experience and move on D) Take rejection personally and give up
A) Refund on Installments B) Revenue on Inflation C) Return on Investment D) Results of Interaction
A) It is not necessary B) It helps to nurture relationships and secure future sales C) It annoys customers D) It delays the sales process
A) Calling during business hours B) Making unsolicited calls to potential customers C) Calling existing customers D) Calling without a script
A) To oversell the product B) To effectively communicate with customers and address their questions C) To rely solely on marketing materials D) To ignore customer inquiries
A) Downselling B) No-selling C) Upselling D) Cross-selling
A) It lays the foundation for long-term relationships and repeat business B) It leads to aggressive selling C) It speeds up closing the sale D) It is not important in sales
A) To rely solely on traditional sales approaches B) To post random updates without strategy C) To engage with potential customers, share valuable content, and build relationships D) To avoid interacting with customers
A) Closing B) Prospecting C) Objection handling D) Qualifying
A) Limited-time offer B) Unlimited supply C) No added benefits D) Low quality product
A) Body language B) Continuous interruptions C) Rapid speech D) High-pitched voice
A) Competitor B) Lead C) Client D) Prospect
A) Transactional selling B) Hard selling C) Consultative selling D) Pushy selling
A) Continuous Revenue Model B) Customer Retention Marketing C) Cost Reduction Management D) Customer Relationship Management
A) High five B) Handoff C) Handshake D) Hand wave |