A) Ask, Infer, Discuss, Agree B) Attention, Interest, Desire, Action C) Advertise, Inform, Decide, Achieve D) Assert, Implement, Develop, Achieve
A) To provide detailed product specifications B) To present a product or service persuasively to potential customers C) To bore customers with excessive information D) To pressure customers into making a purchase
A) It is irrelevant to building rapport B) It can convey confidence, interest, and trustworthiness C) It can intimidate customers D) It has no impact on sales outcomes
A) Avoid contact with the customer who rejected the offer B) Pressure the customer into changing their decision C) Take rejection personally and give up D) Learn from the experience and move on
A) Revenue on Inflation B) Results of Interaction C) Return on Investment D) Refund on Installments
A) It annoys customers B) It helps to nurture relationships and secure future sales C) It delays the sales process D) It is not necessary
A) Calling without a script B) Making unsolicited calls to potential customers C) Calling during business hours D) Calling existing customers
A) To effectively communicate with customers and address their questions B) To oversell the product C) To ignore customer inquiries D) To rely solely on marketing materials
A) No-selling B) Cross-selling C) Upselling D) Downselling
A) It lays the foundation for long-term relationships and repeat business B) It leads to aggressive selling C) It is not important in sales D) It speeds up closing the sale
A) To engage with potential customers, share valuable content, and build relationships B) To avoid interacting with customers C) To rely solely on traditional sales approaches D) To post random updates without strategy
A) Closing B) Prospecting C) Qualifying D) Objection handling
A) Unlimited supply B) Low quality product C) Limited-time offer D) No added benefits
A) Continuous interruptions B) Rapid speech C) High-pitched voice D) Body language
A) Prospect B) Client C) Lead D) Competitor
A) Consultative selling B) Transactional selling C) Pushy selling D) Hard selling
A) Continuous Revenue Model B) Customer Retention Marketing C) Customer Relationship Management D) Cost Reduction Management
A) Hand wave B) Handoff C) High five D) Handshake |