Introduction to Professional Communication
- 1. All of the following are fields of external communication except:
A) Advertising
B) Interviews
C) Marketing
D) Public Relations
- 2. All of the following are skills of public relations except:
A) Editing
B) Speaking
C) Selling
D) Writing
- 3. Which term is not part of the four Ps of marketing?
A) Promotion
B) Price
C) Product
D) Publication
- 4. In professional communication a ________ is best for a short message.
A) Proposal
B) Case Study
C) Report
D) Memo
- 5. _________ listening can also be called pseudo listening.
A) False
B) Selective
C) Deep
D) Partial
- 6. In _______, the United States passed legislation prohibiting employers to
discriminate against a person based on the grounds of race, religion, gender or
ethnicity
A) 2002
B) 1964
C) 1984
D) 1946
- 7. All of the following are parts of a report except:
A) terms of reference
B) introduction
C) procedure
D) conclusions
- 8. Which type of listening should be used when listening to a poem?
A) deliberative
B) appreciative
C) evaluative
D) empathetic
- 9. James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.
A) age
B) gender
C) race
D) ethnicity
- 10. A _________ presentation should be used to sell a product.
A) motivational
B) persuasive
C) individual
D) informative
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