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Street Level Bureaucracy by Michael Lipsky
Contributed by: Drake
  • 1. What is the primary focus of Lipsky's 'Street Level Bureaucracy'?
A) The history of bureaucratic organizations.
B) The impact of technology on bureaucracy.
C) The behavior of public service workers.
D) The effectiveness of government policies.
  • 2. According to Lipsky, who are 'street-level bureaucrats'?
A) Public service workers who interact directly with citizens.
B) High-ranking government officials.
C) Policy analysts in think tanks.
D) Corporate bureaucrats.
  • 3. What often influences the decisions made by street-level bureaucrats?
A) Public opinion.
B) Strict adherence to laws.
C) Their personal values and beliefs.
D) Technical manuals.
  • 4. In Lipsky's view, policies are often translated and sometimes distorted by which group?
A) Street-level bureaucrats.
B) Academics.
C) Politicians.
D) Business leaders.
  • 5. Lipsky argues that street-level bureaucracy is often a site of what?
A) Innovative policy development.
B) Public trust in government.
C) Conflict between policy and practice.
D) Efficient resource management.
  • 6. What role do street-level bureaucrats play in the implementation of public policy?
A) They interpret and enforce policies.
B) They create new legislation.
C) They manage budgets.
D) They audit other agencies.
  • 7. Which public sector workers are often considered street-level bureaucrats?
A) Police officers and social workers.
B) Corporate compliance officers.
C) City planners and mayors.
D) Senators and governors.
  • 8. What can lead to a mismatch between policy goals and street-level outcomes?
A) Excessive funding and staffing.
B) Simplified regulations.
C) Resource constraints and street-level discretion.
D) Overwhelming support from citizens.
  • 9. What is one recommended approach for improving street-level bureaucracy?
A) Enhancing surveillance over workers.
B) Standardizing all processes.
C) Increasing collaboration and feedback mechanisms.
D) Restricting the discretion of workers.
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