A) Customer Resource Management B) Customer Refund Management C) Customer Review Metrics D) Customer Relationship Management
A) A contract that defines the level of service a customer can expect B) A schedule for employee breaks C) An agreement to provide free services D) A document requesting customer feedback
A) Kindly Provide Information B) Keeping Problems Internal C) Key Performance Indicator D) Know Product Information
A) Understanding and sharing the feelings of the customer B) Blaming the customer for issues C) Ignoring customer emotions D) Being indifferent to customer concerns
A) To wait for customers to complain before taking action B) To ignore customer communications C) To provide subpar service D) To anticipate customer needs and provide solutions before they ask
A) To slow down response times B) To increase service prices C) To avoid addressing customer concerns D) To gather insights on customer satisfaction and areas for improvement
A) To confuse customers B) To slow down service delivery C) To change policies frequently D) To build trust and reliability with customers
A) Allowing customers to find solutions on their own without direct assistance B) Forcing customers to wait in long queues for assistance C) Providing excessive assistance to every customer D) Avoiding customer interactions completely
A) To promote rude behavior towards customers B) To increase response times C) To equip employees with the skills to handle customer interactions effectively D) To discourage employees from engaging with customers |