A) Customer Relationship Management
B) Customer Resource Management
C) Customer Review Metrics
D) Customer Refund Management

A) An agreement to provide free services
B) A contract that defines the level of service a customer can expect
C) A document requesting customer feedback
D) A schedule for employee breaks

A) Know Product Information
B) Key Performance Indicator
C) Keeping Problems Internal
D) Kindly Provide Information

A) Blaming the customer for issues
B) Being indifferent to customer concerns
C) Ignoring customer emotions
D) Understanding and sharing the feelings of the customer

A) To provide subpar service
B) To wait for customers to complain before taking action
C) To ignore customer communications
D) To anticipate customer needs and provide solutions before they ask

A) To increase service prices
B) To gather insights on customer satisfaction and areas for improvement
C) To slow down response times
D) To avoid addressing customer concerns

A) To build trust and reliability with customers
B) To confuse customers
C) To change policies frequently
D) To slow down service delivery

A) Avoiding customer interactions completely
B) Providing excessive assistance to every customer
C) Allowing customers to find solutions on their own without direct assistance
D) Forcing customers to wait in long queues for assistance

A) To equip employees with the skills to handle customer interactions effectively
B) To increase response times
C) To discourage employees from engaging with customers
D) To promote rude behavior towards customers