A) Customer Relationship Management
B) Customer Review Metrics
C) Customer Resource Management
D) Customer Refund Management

A) A document requesting customer feedback
B) An agreement to provide free services
C) A schedule for employee breaks
D) A contract that defines the level of service a customer can expect

A) Kindly Provide Information
B) Know Product Information
C) Key Performance Indicator
D) Keeping Problems Internal

A) Understanding and sharing the feelings of the customer
B) Being indifferent to customer concerns
C) Ignoring customer emotions
D) Blaming the customer for issues

A) To wait for customers to complain before taking action
B) To ignore customer communications
C) To provide subpar service
D) To anticipate customer needs and provide solutions before they ask

A) To increase service prices
B) To avoid addressing customer concerns
C) To gather insights on customer satisfaction and areas for improvement
D) To slow down response times

A) To confuse customers
B) To build trust and reliability with customers
C) To change policies frequently
D) To slow down service delivery

A) Forcing customers to wait in long queues for assistance
B) Avoiding customer interactions completely
C) Providing excessive assistance to every customer
D) Allowing customers to find solutions on their own without direct assistance

A) To promote rude behavior towards customers
B) To discourage employees from engaging with customers
C) To increase response times
D) To equip employees with the skills to handle customer interactions effectively