- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Monogement
C) Quality Improvement
D) Cooperation
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction
II. Customer Dissatisfaction
III. Customer Value
A) (I and II only)
B) II and III only
C) All of the Above
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Management
B) Total Quality Management
C) Quality Improvement
D) Quality Control
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Cooperation
B) Quality Culture
C) Total Quality Management
D) Quality Management
- 5. Characteristics of TQM.
1. Emphasizes teamwork
II. Focuses on continuous improvement
III. Focuses on the way tosks are accomplished
IV. A passing Fad
A) I and II only
B) I, II and III only
C) All of the above
D) I and III only
- 6. Total quality Management is ?1. Based on Facts.
II. Based on opinions
III. Merely conforming to customers' requirements
IV. Commitment to customer satisfaction
A) I, II, and III only
B) I and IV only
C) All of the above
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. Wiliam Edward Deming
B) Dr. William Edward Deming
C) William Cooper
D) Dr. Joseph Moses Juran
- 8. Deming's System of Profound Knowledge.
1. Theory of Optimization
II. Theory of Variation
III. Theory of Knowledge
IV. Theory of Psychology
A) None of the above
B) I and II only
C) I, II, III and IV
D) I, II, and III only
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) Genichi Taguchi
D) William Cooper
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) Genichi Taguchi
B) Dr. Joseph Moses Juran
C) Kaoru Ishikawa
D) James Gamble
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Dr. Jose Rizal
D) Dr. Kwak kwak
- 12. He was hailed as the Father of Quality Engineering.
A) Armando Feigenbaum
B) Genichi Taguchi
C) Kaoru Ishikawa
D) William Cooper
- 13. Quality and costs are the some, not different.
A) James Gamble
B) Armand Feigenbaum
C) Kaoru Ishikawa
D) Genichi Taguchi
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) A plan to implement for achieving customers loyalty
B) Developing products, services, or features that meet the customers needs.
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Improvement
B) Quality Planning
C) Quality Management
D) Quality Culture
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Control
B) Quality Improvement
C) Quality Management
D) Quality Planning
- 17. Identifying your customers.
A) Quality Planning
B) Quality Culture
C) Quality Management
D) Quality Control
- 18. Develop a process to produce the output.
A) Quality Management
B) Quality Improvement
C) Quality Control
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management
EXCEPT.
A) Kaoru Ishikawa
B) Armand Feigenbaum
C) Dr. William Edword Deming
D) Robert Browsing
E) Philip Crosby
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To identify the root cause of a problem
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To satisfy customers
B) To Increase production speed
C) To reduce costs
D) To Increase profits
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Eliminating errors
C) Maximizing profit
D) Reducing costs
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Kaoru Ishikawa
C) Dr. William Edward Deming
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) William Cooper Procter and James Gamble
B) Chopper and Luffy
C) Dr. Deming and Kaoru Ishikawa
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) People
B) Price
C) Key people
D) Process
A) Satisfy suppliers
B) Quality Oriented Management
C) Continuous improvement
D) Satisfy customers
E) All of the above
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