A) bad attitude, less taxes, wrong quantity
B) delay, bad service, wrong quantity
C) bad product, confused product, error in the address
D) bad product, payment terms, credit delay
E) bad product, bad service, delay, invoicing error

A) to inform about prices and data
B) to request information
C) to provide information
D) to acknowledge receipt
E) to confirm or negotiate the order

A) the transportation
B) the creditor
C) the customer
D) the supplier
E) the bank

A) the supplier
B) the transportation
C) the people
D) the customer
E) the reference

A) the customer
B) the bank
C) the creditor
D) the supplier
E) the transportation

A) provide a solution for the customer
B) get the customer back
C) lose the customer
D) apologize with the customer
E) provide an explanation to the customer

A) everything we want
B) a service
C) a product
D) neither a product nor a service
E) a product or a service

A) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms
C) send an order form, attach a check, wish for the best
D) none of the offered options
E) order the product or service, explain why you need it, send payment, hope to receive the supply

A) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best
C) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
D) none of the options offered
E) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier

A) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
B) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio
C) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company,
D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
E) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything

A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service.
B) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order
C) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
D) none of the provided options
E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order

A) the reference
B) the supplier
C) none of the options
D) the customer
E) the creditor

A) none of the options
B) to require a payment
C) to apply a credit
D) to credit an amount of money
E) to request a credit

A) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted
B) none of the options
C) establish the purpose of the money, deny the credit, provide credit references and hope for the best
D) apply for the credit and ask if the creditor wishes to obtain any information.
E) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form

A) neutral answer to a credit application
B) positive answer to a credit application
C) investigate the process of a credit application
D) negative answer to a credit application
E) continue the process of a credit application

A) to bill a service
B) to collect things
C) to credit an account
D) to obtain a due payment
E) to get a credit

A) credit application
B) credit reference request
C) credit granting
D) credit denial
E) credit reference

A) because the company wins
B) because payign is unnecessary
C) because credit is no good
D) because cash basis is better
E) because nobody will ever grant you credit again

A) credit application letter
B) credit reference request
C) credit denial
D) credit reference letter
E) credit granting

A) credit reference request
B) positive references
C) negative references
D) neutral references
E) credit reference

A) they do not take risks
B) they like to take risks
C) they know for sure that the customers will pay
D) they like to lose money
E) they take the risk to make their businesses grow

A) because they limit the possibility of having someone taking a risk on them.
B) because they translate the negative attitude of the potential customer to the potential creditor
C) because they give the idea to the potential creditor that they have a negative impression
D) because they are bad things about the feelings of the potential customer
E) because they say that no money is in their pockets and that they are poor.

A) to ask for references
B) to give positive references
C) to give negative references
D) to refer to the ideas of the potential customer
E) to verify if the customer is interested in our company

A) because they are negative
B) because they are positive
C) because public news are of bad taste
D) because all other customers will ask for credits
E) because the client must not know what we referred about them

A) credit reference
B) credit reference request
C) credit denial
D) credit application
E) credit granting

A) the circular letter
B) the collection letter
C) the memorandum
D) the report
E) the payment letter

A) the circular letter
B) the collection letter
C) the credit reference letter
D) the payment letter
E) the memorandum

A) check attachment to the payment letter.
B) cash attachment to the payment letter.
C) money order attachmenet to the payment letter.
D) electronic transference from one bank to another.
E) deposit to a bank branch that is far away.

A) ultimatum
B) friendly reminder
C) formal collection
D) collection e-mail
E) collection calls

A) collection e-mail
B) collection calls
C) formal collection
D) friendly reminder
E) ultimatum