A) bad product, confused product, error in the address B) delay, bad service, wrong quantity C) bad product, bad service, delay, invoicing error D) bad attitude, less taxes, wrong quantity E) bad product, payment terms, credit delay
A) to inform about prices and data B) to request information C) to provide information D) to acknowledge receipt E) to confirm or negotiate the order
A) the bank B) the customer C) the transportation D) the supplier E) the creditor
A) the reference B) the people C) the transportation D) the supplier E) the customer
A) the bank B) the transportation C) the customer D) the supplier E) the creditor
A) provide a solution for the customer B) apologize with the customer C) provide an explanation to the customer D) lose the customer E) get the customer back
A) a product B) everything we want C) neither a product nor a service D) a service E) a product or a service
A) none of the offered options B) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms C) order the product or service, explain why you need it, send payment, hope to receive the supply D) send an order form, attach a check, wish for the best E) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions
A) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier B) none of the options offered C) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best D) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order E) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint E) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back
A) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. B) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock C) none of the provided options D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order
A) the reference B) the creditor C) none of the options D) the supplier E) the customer
A) none of the options B) to credit an amount of money C) to request a credit D) to apply a credit E) to require a payment
A) establish the purpose of the money, deny the credit, provide credit references and hope for the best B) none of the options C) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted D) apply for the credit and ask if the creditor wishes to obtain any information. E) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form
A) positive answer to a credit application B) investigate the process of a credit application C) neutral answer to a credit application D) negative answer to a credit application E) continue the process of a credit application
A) to obtain a due payment B) to credit an account C) to bill a service D) to collect things E) to get a credit
A) credit granting B) credit reference request C) credit application D) credit denial E) credit reference
A) because payign is unnecessary B) because the company wins C) because cash basis is better D) because nobody will ever grant you credit again E) because credit is no good
A) credit denial B) credit reference letter C) credit granting D) credit reference request E) credit application letter
A) neutral references B) negative references C) credit reference D) positive references E) credit reference request
A) they know for sure that the customers will pay B) they like to take risks C) they like to lose money D) they do not take risks E) they take the risk to make their businesses grow
A) because they say that no money is in their pockets and that they are poor. B) because they give the idea to the potential creditor that they have a negative impression C) because they are bad things about the feelings of the potential customer D) because they limit the possibility of having someone taking a risk on them. E) because they translate the negative attitude of the potential customer to the potential creditor
A) to give negative references B) to verify if the customer is interested in our company C) to refer to the ideas of the potential customer D) to ask for references E) to give positive references
A) because the client must not know what we referred about them B) because they are positive C) because they are negative D) because public news are of bad taste E) because all other customers will ask for credits
A) credit reference request B) credit granting C) credit reference D) credit application E) credit denial
A) the circular letter B) the memorandum C) the payment letter D) the report E) the collection letter
A) the credit reference letter B) the payment letter C) the memorandum D) the collection letter E) the circular letter
A) deposit to a bank branch that is far away. B) check attachment to the payment letter. C) electronic transference from one bank to another. D) money order attachmenet to the payment letter. E) cash attachment to the payment letter.
A) collection e-mail B) ultimatum C) formal collection D) collection calls E) friendly reminder
A) formal collection B) ultimatum C) friendly reminder D) collection calls E) collection e-mail |