A) bad product, bad service, delay, invoicing error B) bad attitude, less taxes, wrong quantity C) delay, bad service, wrong quantity D) bad product, confused product, error in the address E) bad product, payment terms, credit delay
A) to inform about prices and data B) to acknowledge receipt C) to confirm or negotiate the order D) to provide information E) to request information
A) the customer B) the creditor C) the bank D) the transportation E) the supplier
A) the people B) the supplier C) the transportation D) the reference E) the customer
A) the supplier B) the transportation C) the customer D) the bank E) the creditor
A) apologize with the customer B) provide an explanation to the customer C) provide a solution for the customer D) get the customer back E) lose the customer
A) a product B) a product or a service C) a service D) neither a product nor a service E) everything we want
A) send an order form, attach a check, wish for the best B) mention the quotation, order the product or service with detailed information, wish to obtain the supply in the required conditions C) none of the offered options D) wish to obtain a supply, ask for a discount, mention the payment terms and the delivery terms E) order the product or service, explain why you need it, send payment, hope to receive the supply
A) none of the options offered B) refer to the order, demand a solution, refer to the order with detailed information, say the negative consequences, hope for the best C) refer to the order, express the problem, mention the negative consequences due to the error, require an explanation, demand a solution, hope for the situation to be fixed D) explain the problem, mention the negative consequences due to the error, refer to the order, demand a solution, threat the supplier E) hope to receive a solution, require an explanation, describe the problem, mention the negative consequences, mention the order
A) apologize for the error, provide an explanation and a solution, mention that those situations never happen in your company, B) refer to the complaint, offer a solution, hope for the customer to be satisfied with the solution, explain the problem, apologize for everything C) refer to the complaint, apologize for the error, provide an explanation, mention that the situation barely happens in the company, offer a responsible solution, keep the customer in your portfolio D) explain what happended, say you are sorry, mention those errors never happen, and offe a solution to bring the customer back E) hope that the client continues to trust your company, offer a responsible solution, apologize for the error and provide an explanation, mentioning that those errors barely happen and refer to the complaint
A) none of the provided options B) hope the reader enjoys the product or service, confirm or deny the order, mention when the supply will be carried out or not, establish the payment form and refer to the order C) refer to the order, confirm or deny the order, establish shipping/delivery/payment terms, attach/mention invoice, prompt the reader to enjoy the supply or service. D) refer to the order, promt the reader to enjoy the supply and confirm or deny what the customer required in the order E) order the product or service, get the data for the invoice and confirm the prices, say if you have or do not have the product in stock
A) none of the options B) the customer C) the reference D) the creditor E) the supplier
A) to require a payment B) to credit an amount of money C) to apply a credit D) to request a credit E) none of the options
A) mention that you need a credit, explain why, say the interest rate you wish to pay and the conditions, wait for the credit application form B) establish the purpose of the money, deny the credit, provide credit references and hope for the best C) apply for the credit and ask if the creditor wishes to obtain any information. D) explain the project or purpose, require the credit and mention the amount/proposed time of payment, provide references, hope for the credit to be granted E) none of the options
A) neutral answer to a credit application B) negative answer to a credit application C) positive answer to a credit application D) continue the process of a credit application E) investigate the process of a credit application
A) to obtain a due payment B) to get a credit C) to bill a service D) to collect things E) to credit an account
A) credit reference request B) credit denial C) credit granting D) credit application E) credit reference
A) because credit is no good B) because cash basis is better C) because the company wins D) because nobody will ever grant you credit again E) because payign is unnecessary
A) credit denial B) credit granting C) credit reference request D) credit application letter E) credit reference letter
A) credit reference B) positive references C) neutral references D) credit reference request E) negative references
A) they do not take risks B) they know for sure that the customers will pay C) they like to lose money D) they take the risk to make their businesses grow E) they like to take risks
A) because they give the idea to the potential creditor that they have a negative impression B) because they limit the possibility of having someone taking a risk on them. C) because they translate the negative attitude of the potential customer to the potential creditor D) because they are bad things about the feelings of the potential customer E) because they say that no money is in their pockets and that they are poor.
A) to refer to the ideas of the potential customer B) to give negative references C) to verify if the customer is interested in our company D) to give positive references E) to ask for references
A) because all other customers will ask for credits B) because public news are of bad taste C) because they are negative D) because the client must not know what we referred about them E) because they are positive
A) credit granting B) credit reference request C) credit application D) credit reference E) credit denial
A) the collection letter B) the report C) the memorandum D) the circular letter E) the payment letter
A) the circular letter B) the payment letter C) the collection letter D) the credit reference letter E) the memorandum
A) cash attachment to the payment letter. B) electronic transference from one bank to another. C) deposit to a bank branch that is far away. D) money order attachmenet to the payment letter. E) check attachment to the payment letter.
A) formal collection B) collection e-mail C) friendly reminder D) collection calls E) ultimatum
A) collection calls B) friendly reminder C) formal collection D) collection e-mail E) ultimatum |